Ozarks Healthcare Medical Office Building

About the Ozarks Healthcare Expansion

We're focused on your health.

Ozarks Healthcare's latest expansion is based on providing convenience for patients by placing more services under one roof. The expansion connects the existing Shaw Medical Building and the current main hospital building, housing almost all of Ozark's Healthcare's specialty clinics and ancillary services to one location, creating a centralized space for patients.

Specifically, the construction of more than 100,000 square feet includes the construction of a new Medical Office Building, flexible clinics, a procedure suite, centralized imaging facilities, an updated pharmacy, and a new dining area. In addition, a new 20,000 square-foot Women's Center houses modern labor and delivery rooms, gynecological surgery facilities, and educational spaces.

These additions allow the facility to better serve more than 150,000 residents in South Central Missouri and Northern Arkansas who prefer to stay close to home to utilize quality healthcare services. As confirmed by a federally required Community Health Needs Assessment, Ozarks Healthcare continues to grow its facilities, services, and the Ozarks Healthcare Medical Group to focus on improving the overall health of those we serve.

Frequently Asked Questions (FAQs)

What is the Ozarks Healthcare Expansion?

  • The Ozarks Healthcare Expansion adds over 120,000 square feet, including the construction of a new Medical Office Building, flexible clinics, a procedure suite, centralized imaging facilities, an updated pharmacy, and a new dining area. Also, a new 20,000 square-foot Women's Center houses modern labor and delivery rooms, gynecological surgery facilities, and educational spaces.

What are the benefits for patients and families?

The Ozarks Healthcare Expansion is based on providing convenience for patients by placing more services under one roof. The location of the expansion connects the existing Shaw Medical Building and the current main hospital building, housing almost all of Ozarks Healthcare's specialty clinics and ancillary services in one location, creating a centralized space for patients. These additions allow the facility to better serve more than 150,000 residents in South Central Missouri and Northern Arkansas who prefer to stay close to home to utilize quality healthcare services. As confirmed by a federally required Community Health Needs Assessment, Ozarks Healthcare continues to grow its facilities, services, and the Ozarks Healthcare Medical Group to align with the needs of local residents to improve the overall health of those we serve.

When is construction scheduled to start and finish?

  • The construction broke ground on June 25, 2019, and is scheduled for completion in February 2022.

Where is the new expansion located?

  • The expansion connects the existing Shaw Medical Building and the current main hospital building across Kentucky Avenue and is adjacent to Ozarks Healthcare's Emergency Department on 8th Street in West Plains.

Is the hospital closing or reducing services during construction?

  • No, all of Ozarks Healthcare’s services and providers are fully functional.

Is parking affected by construction?

  • All current parking areas continue to be available. A new parking lot south of the existing Shaw Building parking lot is now open with additional shuttle services.

Is there a shuttle service available from the hospital parking lots?

  • Yes, call 417-293-4731 from your cell phone once you are in an Ozarks Healthcare parking lot to request a pickup. Additionally, our shuttle drivers are patrolling the parking lots.

What is happening to the current hospital buildings during construction?

  • The current buildings remain functional, with some occasional detours. The main hospital entrance is closing and relocating to the Ozarks Healthcare Surgical Services Entrance. Patient Registration is also being relocated to the lobby of the Medical Office Building. Please refer to the map on this site. Shuttles from parking lots are available.

What road construction is taking place?

  • A small section of Kentucky Avenue in front of the main hospital entrance is closed because the expansion is being built on the street. Routes are being determined in collaboration with city officials and the Missouri Department of Transportation. We will continue to update our maps as road construction continues with parking availability. For the latest news regarding construction on Kentucky Avenue, visit here. Area businesses will continue to have access from Gibson or Kentucky Avenues. When exiting from Highway 63 North onto 8th Street, we request that drivers reduce speed and be aware of any construction. The intersection of 8th Street and Alaska Avenue is currently a four-way stop, to ensure the safety of area workers, drivers, and pedestrians.

What is located on the first floor of the expansion? When will the first floor be open?

A chapel, coffee shop proudly serving Starbucks Coffee, gift shop, dining area featuring a restaurant called Grill 59, which pays homage to the health system's opening in 1959, retail pharmacy, along with Ozarks Healthcare's Imaging, Laboratory, Patient Financial Services, and Registration Departments will be located on the first floor. The first floor will be open on February 28 with the exception of the pharmacy and gift shop, which will open in late spring of 2022. Coffee shop hours will also be announced soon.

What is located on the second floor of the expansion? When will the second floor be open?

Ozarks Healthcare's Heart and Lung Center, Orthopedics and Spine, Pain Management, and Podiatry clinics are all located on the second floor. The second floor will be open on March 1, with the exception of Ozarks Healthcare Orthopedics and Spine and Pain Management. These clinics will open April 1.

What is located on the third floor of the expansion? When will the third floor be open?

Ozarks Healthcare's Endocrinology, Ear, Nose, and Throat (ENT), General Surgery, Infectious Disease, Neurology, Rheumatology, and Urology clinics are all located on the third floor. The third floor will be open on April 1, with the exception of Ozarks Healthcare Urology. It will open May 1. 

Do hospital visitors need to enter through the new building?

Yes, all hospital visitors are to now enter through the Medical Office Building, with the exception of those accompanying Emergency Department patients. Please remember, all COVID-19 precautions are still in place. To see updated restrictions, please visit here.

Will the expansion impact patient billing?

One of the exciting new updates coinciding with the opening of our Medical Office Building involves billing practices for this new area. We have conducted an extensive review to determine the best way to proceed with our clinics moving into our new building that would be appropriate for our patients and financially viable for our organization. It was determined that we would move the specialty departments from Fee-for-Service to Outpatient. During our review, we uncovered a better way to bill to insurances and began that practice within our Behavioral Health Center (BHC) area. This change has been a success, and we expect that to carry over to the clinics moving into our new building. Please keep in mind that through this process, we are keeping you as our patient at the forefront of our decisions, along with the financial impact to you and our organization. For more information about Ozarks Healthcare's Patient Financial Services Department, visit here.

Ozarks Healthcare Main Campus Map

Download a map of Ozarks Healthcare's main campus here.*

*Beginning March 28, the City of West Plains and Missouri Department of Transportation (MoDOT) began road construction near Kentucky Ave. City and MoDOT officials say the construction will reroute traffic near Ozarks Healthcare’s main campus for approximately three months. Visit here for an updated map and construction information. Watch this video showing detour information.

OZH Parking Map 2-16-22

Ozarks Healthcare Medical Office Building Directory

Download a directory of Ozarks Healthcare's Medical Office Building here.

Please note clinics located within the building may have opening dates that vary.