Ozarks Healthcare launches New Text Message Service to Keep Patients Informed

Ozarks Healthcare is implementing a new communication tool to help patients easily access important information about their medications.

Through a platform called RXInform, Ozarks Healthcare patients who have a cell phone number on file will receive a text message when a prescription is sent to a pharmacy. The message will include the prescribing provider’s name, the medication, and the pharmacy where it was sent.

The service is designed to reduce barriers to care by ensuring patients have clear, timely information to help them receive and take their prescribed medications, including knowing where to pick them up.

RXInform text messages are free to patients, though standard messaging rates may apply. Patients may opt out of the service at any time.

Ozarks Healthcare continues to look for ways to improve communication and support patients in managing their health with greater ease and confidence.

Ozarks Healthcare is a not-for-profit health system that serves more than 160,000 residents across south-central Missouri and northern Arkansas. With its main campus residing in West Plains, Missouri, the health system offers a full spectrum of healthcare for all ages through its 114-bed hospital, behavioral health, therapies, pharmacies, rehabilitation, and home care services, along with specialty and family medicine clinics. Ozarks Healthcare has rural locations across an eight-county service area and is accredited by the Joint Commission on Accreditation of Health Care Organizations.