Coronavirus (COVID-19) Updates


Coronavirus Disease 2019 (COVID-19) is a respiratory illness that has been classified as a pandemic due to its international spread. Cases can be mild, but hospital care may be needed. The current climate is ever-changing from day-to-day. Ozarks Healthcare recommends that members of the community follow CDC Guidelines even if you are not ill and don’t have symptoms to help prevent the spread and flatten the curve.

Symptoms and preventative measures can be found on the CDC's website

Ozarks Healthcare COVID-19 Hotline

Call the hotline if you are experiencing: FEVER, COUGH, SHORTNESS OF BREATH or have been exposed to someone who has tested positive for COVID-19

For the latest information, check out our: Facebook page

For more information on testing: CDC Diagnostic Testing Information

Visitor Restrictions:

Following a lower census of COVID-19 patients, Ozarks Healthcare is updating its visitor restrictions, effective immediately. Beginning Thursday, October 14, 2021, each patient admitted to Ozarks Healthcare’s hospital will be permitted two visitors (18 years and older) per day during visiting hours. Visiting hours will be from 8 a.m. to 8 p.m. Visitors will be screened at their point of entry and asked to wear a mask. Each visitor will be required to remain in the patient’s room at all times. This includes Emergency Department patients.

Patients visiting Ozarks Healthcare’s clinics or walk-in locations are also permitted two visitors to accompany them.

Exceptions to restrictions include:

  • End-of-life care: The patient’s clinical team can make exceptions at their discretion.
  • Labor and Delivery and Postpartum: Two support persons per patient are allowed for the duration of the delivery. One support person for labor and delivery patients is permitted during the patient’s stay. After delivery, the mother and baby may have visitors of immediate relation to the patient – meaning grandparents or siblings of the newborn per day during visiting hours (from 8 a.m. to 8 p.m.).  
  • Neuropsychiatric Unit: One visitor per patient will be permitted during the unit’s visiting hours. Visiting hours for neuropsychiatric patients will be from 3 to 4 p.m. daily.

Utilizing Ozarks Healthcare’s COVID-19 Testing, Walk-In Clinics, and Virtual/Telehealth Visits

To help reduce the potential spread of COVID-19, Ozarks Healthcare officials ask those who are experiencing COVID-19 symptoms or suspect they could have the virus to call its COVID-19 Hotline before visiting an Ozarks Healthcare clinic to be seen or tested. Symptoms of the prevalent Delta variant of COVID-19 include headache, runny nose, and sore throat. This is not an all-inclusive list. Other symptoms include a mild cough or shortness of breath. If you think you may need to be tested for COVID-19, please call 417-505-7120, and hotline staff will assist you in scheduling a test and making sure you receive care.

With an increase in Emergency Department visits, Ozarks Healthcare officials also encourage those who find themselves experiencing health issues that are acute enough to seek immediate care but are not life threatening to seek care at Ozarks Healthcare’s walk-in clinics. Ozarks Healthcare has two convenient walk-in locations in West Plains and Mountain Grove. Both walk-in clinics have resources to treat common but not critical health problems, including minor fractures and sprains, infections (urinary tract, ear, etc.), sore throats, minor cuts, wounds, burns, and scrapes, muscle pains, dehydration, vomiting, diarrhea, and more. 

Virtual and telehealth visits are also available for patients wanting to adhere to social distancing or needing to be seen while ill with COVID-19 at home. A telehealth visit is a high-quality audio visit allowing you to speak with your provider in a secure and personal way over the phone. If you would like to inquire about a virtual visit, please contact your Ozarks Healthcare provider. Click here to find an Ozarks Healthcare provider.

COVID-19 Vaccines

Ozarks Healthcare encourages you to make an informed decision about getting the COVID-19 vaccine. Those age 12 and older are recommended to get vaccinated against COVID-19. We are here to answer your questions and provide a convenient and compassionate vaccine experience. Please call the Ozarks Healthcare Pharmacy at 417-256-1793 for more information.