Coronavirus (COVID-19) Updates


Coronavirus Disease 2019 (COVID-19) is a respiratory illness that has been classified as a pandemic due to its international spread. Cases can be mild, but hospital care may be needed. The current climate is ever-changing from day-to-day. Ozarks Healthcare recommends that members of the community follow CDC Guidelines even if you are not ill and don’t have symptoms to help prevent the spread and flatten the curve.

Symptoms and preventative measures can be found on the CDC's website

Ozarks Healthcare COVID-19 Hotline

Call the hotline if you are experiencing: FEVER, COUGH, SHORTNESS OF BREATH or have been exposed to someone who has tested positive for COVID-19

For the latest information, check out our: Facebook page

For more information on testing: CDC Diagnostic Testing Information

Visitor Restrictions:

For the safety of staff, patients, and visitors as we face an ongoing surge of COVID-19, Ozarks Healthcare continues to monitor and update its visitor restrictions. The following restrictions will take effect July 30, 2021:

  • Each patient admitted to Ozarks Healthcare’s hospital will be permitted one visitor (18 years and older) per day.
  • Visiting hours will be from noon to 8 p.m.
  • Visitors will be screened at their point of entry and asked to wear a mask.
  • Each visitor will be required to remain in the patient’s room at all times.

Exceptions to these restrictions include:

  • Emergency Department Patients: One visitor (18 years and older) is permitted per patient, with the exception of pediatric patients. Emergency Department visitors are not permitted to leave the room of the patient they are accompanying.
  • Emergency Department Patients: Patients exhibiting COVID-19 symptoms, or who are awaiting COVID-19 test results, will not be allowed any visitors.
  • Pharmacy Visitors: Visitors who have received a positive COVID-19 test within the last 14 days, are pending COVID-19 test results, or are experiencing COVID-19 symptoms are asked to please use the pharmacy's drive-thru for service.
  • End-of-life care: The patient’s clinical team can make exceptions at their discretion.
  • Pediatric Patients: Up to two parents/guardians per pediatric patient are permitted. (This includes all patients under 18 years old.)
  • Labor and Delivery and Postpartum: One support person for labor and delivery patients is permitted.
  • Neuropsychiatric Unit: One visitor per patient will be permitted during the unit’s visiting hours. Visiting hours for neuropsychiatric patients will be from 3 to 4 p.m. daily.
  • Clinics and Walk-in Locations: One visitor per patient is allowed to accompany patients.

Utilizing Ozarks Healthcare’s COVID-19 Testing, Walk-In Clinics, and Virtual/Telehealth Visits

To help reduce the potential spread of COVID-19, Ozarks Healthcare officials ask those who are experiencing COVID-19 symptoms or suspect they could have the virus to call its COVID-19 Hotline before visiting an Ozarks Healthcare clinic to be seen or tested. Symptoms of the prevalent Delta variant of COVID-19 include headache, runny nose, and sore throat. This is not an all-inclusive list. Other symptoms include a mild cough or shortness of breath. If you think you may need to be tested for COVID-19, please call 417-505-7120, and hotline staff will assist you in scheduling a test and making sure you receive care.

With an increase in Emergency Department visits, Ozarks Healthcare officials also encourage those who find themselves experiencing health issues that are acute enough to seek immediate care but are not life threatening to seek care at Ozarks Healthcare’s walk-in clinics. Ozarks Healthcare has two convenient walk-in locations in West Plains and Mountain Grove. Both walk-in clinics have resources to treat common but not critical health problems, including minor fractures and sprains, infections (urinary tract, ear, etc.), sore throats, minor cuts, wounds, burns, and scrapes, muscle pains, dehydration, vomiting, diarrhea, and more. 

Virtual and telehealth visits are also available for patients wanting to adhere to social distancing or needing to be seen while ill with COVID-19 at home. A telehealth visit is a high-quality audio visit allowing you to speak with your provider in a secure and personal way over the phone. If you would like to inquire about a virtual visit, please contact your Ozarks Healthcare provider. Click here to find an Ozarks Healthcare provider.

COVID-19 Vaccines

Ozarks Healthcare encourages you to make an informed decision about getting the COVID-19 vaccine. Those age 12 and older are recommended to get vaccinated against COVID-19. We are here to answer your questions and provide a convenient and compassionate vaccine experience. Please call the Ozarks Healthcare Pharmacy at 417-256-1793 to schedule your vaccine.