A Lifeline for Rural Patients

Nurse Ben Hollis and Patient Ray Grenes

For many patients, managing chronic health conditions can feel overwhelming. For Ben Hollis, LPN, with Ozarks Healthcare Alton, helping patients navigate those challenges is more than a job - it's a way to make a meaningful difference in their lives every day.

As the Chronic Care Management (CCM) nurse at the Alton clinic, Ben spends his days connecting with patients who have two or more chronic conditions. Through monthly phone calls, he helps them stay on track with their healthcare needs, answers questions, assists with medications, and serves as a trusted resource whenever they need support.

"I became a nurse because I wanted to do something that helps people," Ben said. "I enjoy talking to patients and assisting them with their needs. I'll try to help my patients with anything they need."

One patient who knows the value of Ben's support is Ray Grenes, who lives alone in a rural area and has been enrolled in the Chronic Care Management program for about two years.

"I live alone, so I gab to him a lot," Ray said with a laugh. "I've been seeing Ben for about two years now. He helps make life easier and helps me get my medication quickly."

For patients like Ray, those monthly conversations provide more than healthcare guidance - they offer reassurance, connection, and peace of mind. Whether he's helping coordinate medications, answering questions, or simply checking in, Ben's dedication helps patients feel supported between clinic visits.

Through Ozarks Healthcare's Chronic Care Management program, Ben is helping patients better manage their health while building relationships that improve quality of life. For patients living with multiple chronic conditions, especially those in rural areas, having a dedicated healthcare professional just a phone call away can make all the difference. The program helps patients stay on top of medications, navigate healthcare needs, address concerns before they become bigger problems, and remain connected to their care team between appointments.

If you or a loved one are living with multiple chronic conditions, Chronic Care Management may provide the extra support needed to stay healthier, more independent, and connected to care. Talk with your Ozarks Healthcare provider to learn whether the program is right for you.