Visitor Information

Visitors are an important part of health care. Ozarks Healthcare strives to be as accommodating as possible in our visiting practices. We also realize that patients may need quiet and privacy: therefore, at times visitors may be inappropriate.

Visiting Hours

Beginning April 14, Ozarks Healthcare modified visitor restrictions to make visiting patients easier. Patients admitted to its hospital are now allowed to have one visitor at a time from 8 a.m. to 8 p.m., allowing for multiple loved ones to visit with patients and their care teams. 

Visitors will continue to be screened at their point of entry and will be required to wear a mask. Each visitor will be required to remain in the patient’s room at all times.

Exceptions to current hospital visitor restrictions include:

  • Emergency Department: One visitor (18 years and older) at a time is permitted, with the exception of pediatric patients.
  • End-of-life care: The patient’s clinical team can make exceptions at their discretion.
  • Pediatrics: Up to two parents/guardians at a time are permitted. (This includes all patients under 18 years old.)
  • Labor and Delivery and Postpartum: One support person for labor and delivery patients is permitted.
  • Neuropsychiatric Unit: Visiting hours for neuropsychiatric patients are from 3 to 4 p.m. daily. One visitor at a time is permitted.

As COVID-19 cases across the state and region continue to fluctuate, OZH is constantly reviewing our COVID-19 policies to make sure the safety of our patients, visitors, and coworkers is being protected. While we feel we can safely allow a slight increase in visitors at our hospital right now, there are some precautions, such as masking, that we still believe are necessary to ensure a safe and healthy environment for everyone on our campus.

All Ozarks Healthcare coworkers and patients are still required to be temperature screened and wear a mask at all locations. 

If the door to the patient's room is closed, knock softly before entering. Medical personnel may be present and performing a procedure or the patient may be resting. You may need to come back later.

Parking

OZH provides free parking. Security officers are available 24 hours a day to escort visitors to cars parked on or adjacent to the West Plains campus. To contact security, please call the switchboard ("0" on the in-house phone) for assistance.

Restrooms

Restrooms in patient rooms are for patient use only. Please ask the nursing station for directions to the nearest public restrooms.

Gifts / Food for Patients

Due to patient care issues, visitors should check with the nurse before bringing gifts or food items to the patient.

Chapel

A chapel is located on the first floor near the main lobby. Visitors of all faiths are welcome to visit the chapel for worship services, prayer, and quiet reflection.

Visitors' Lounge

There are specially designated lounge areas for visitors on the main floor and some inpatient units. Specific areas are designated for families of patients in the Intensive Care Unit, the Emergency Department, and Surgical Services. During certain hours, a volunteer is on duty in the Surgery Waiting Room to keep family members informed about the progress of surgery.

Smoking Policy

As leaders in health care, Ozarks Healthcare is committed to the promotion of health and wellness within the communities it serves. The use of tobacco products and smoking material is prohibited in all buildings and on grounds owned, leased, or occupied by Ozarks Healthcare.