Visitor Information

Visitors are an important part of health care. Ozarks Healthcare strives to be as accommodating as possible in our visiting practices. We also realize that patients may need quiet and privacy: therefore, at times visitors may be inappropriate.

Visiting Hours

Beginning Thursday, October 14, 2021, each patient admitted to Ozarks Healthcare’s hospital will be permitted two visitors (18 years and older) per day during visiting hours. Visiting hours will be from 8 a.m. to 8 p.m. Visitors will be screened at their point of entry and asked to wear a mask. Each visitor will be required to remain in the patient’s room at all times. This includes Emergency Department patients. 

Patients visiting Ozarks Healthcare’s clinics or walk-in locations are also permitted two visitors to accompany them. 

Exceptions to restrictions include:

  • End-of-life care: The patient’s clinical team can make exceptions at their discretion.
  • Labor and Delivery and Postpartum: Two support persons per patient are allowed for the duration of the delivery. One support person for labor and delivery patients is permitted during the patient’s stay. After delivery, the mother and baby may have visitors of immediate relation to the patient – meaning grandparents or siblings of the newborn per day during visiting hours (from 8 a.m. to 8 p.m.).  
  • Neuropsychiatric Unit: One visitor per patient will be permitted during the unit’s visiting hours. Visiting hours for neuropsychiatric patients will be from 3 to 4 p.m. daily.

As COVID-19 cases across the state and region continue to fluctuate, OZH is constantly reviewing our COVID-19 policies to make sure the safety of our patients, visitors, and coworkers is being protected. While we feel we can safely allow a slight increase in visitors at our hospital right now, there are some precautions, such as masking, that we still believe are necessary to ensure a safe and healthy environment for everyone on our campus.

All Ozarks Healthcare coworkers and patients are still required to be temperature screened and wear a mask at all locations. 

If the door to the patient's room is closed, knock softly before entering. Medical personnel may be present and performing a procedure or the patient may be resting. You may need to come back later.

Parking

OZH provides free parking. Security officers are available 24 hours a day to escort visitors to cars parked on or adjacent to the West Plains campus. To contact security, please call the switchboard ("0" on the in-house phone) for assistance.

Restrooms

Restrooms in patient rooms are for patient use only. Please ask the nursing station for directions to the nearest public restrooms.

Gifts / Food for Patients

Due to patient care issues, visitors should check with the nurse before bringing gifts or food items to the patient.

Chapel

A chapel is located on the first floor near the main lobby. Visitors of all faiths are welcome to visit the chapel for worship services, prayer, and quiet reflection.

Visitors' Lounge

There are specially designated lounge areas for visitors on the main floor and some inpatient units. Specific areas are designated for families of patients in the Intensive Care Unit, the Emergency Department, and Surgical Services. During certain hours, a volunteer is on duty in the Surgery Waiting Room to keep family members informed about the progress of surgery.

Smoking Policy

As leaders in health care, Ozarks Healthcare is committed to the promotion of health and wellness within the communities it serves. The use of tobacco products and smoking material is prohibited in all buildings and on grounds owned, leased, or occupied by Ozarks Healthcare.